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🌸 Velurella – Frequently Asked Questions

1. What makes Velurella different from other skincare brands?

Velurella is inspired by the purity of Japanese Sakura blossoms and combines traditional botanical wisdom with modern skincare science. We focus only on essential products; cream, lotion, sunscreen, and cleanser, formulated without alcohol, harsh chemicals, fluorescers, or hormones.

2. Are your products safe for sensitive skin?

Yes! Every Velurella product is dermatologist-tested and free from irritants. Our formulas are designed to be gentle, calming, and safe even for sensitive or delicate skin types.

3. Do Velurella products contain alcohol, hormones, or harmful chemicals?

No. We strictly avoid alcohol, hormones, fluorescers, parabens, sulfates, and other harsh chemicals. Our formulas are clean, safe, and skin-friendly.

4. Where are Velurella products made?

Velurella products are carefully developed with high-quality ingredients inspired by Japanese skincare traditions and manufactured under strict quality standards to ensure safety and effectiveness.

5. How long before I see results?

Most customers notice visible improvements in 2–4 weeks of consistent use. Results vary depending on your skin type and routine, but users often report brighter, softer, and more hydrated skin after the first few applications.

6. Is the sunscreen suitable for daily use?

Yes. Velurella Sunscreen is lightweight, non-greasy, and leaves no white cast, making it perfect for everyday wear under makeup or on its own.

7. Do you test on animals?

Never. Velurella is cruelty-free and will always remain committed to ethical, animal-friendly practices.

8. How should I use the Velurella skincare set?

For the best results:

  1. Start with the Cleanser to gently purify your skin.

  2. Apply the Lotion to balance and hydrate.

  3. Use the Cream to deeply moisturize and restore glow.

  4. Finish with the Sunscreen during the day for protection.

9. What if the product doesn’t suit my skin?

We stand behind our quality. If for any reason you’re not satisfied, Velurella offers a 30-day money-back guarantee. Simply reach out to our support team for help.

10. How can I contact Velurella customer support?

You can email us at info@velurella.com, or visit our Contact Us page. We usually respond within 24 hours on business days.